Contact support
How to reach AgentKeeper support, and the five things to include so the first reply actually solves your problem.
Reach us
| Channel | Use it for |
|---|---|
| Your shared Slack channel | Anything, if your organization has one |
support@rad.security | Everything else |
Security issues: email security@rad.security rather than opening a public
thread.
What to send
Include these and we can usually answer without a second round trip.
Your organization name
The name shown in the dashboard, not the email domain.
What you expected and what happened
One sentence each. "I ran rm -rf /tmp/x in Claude Code and expected a
block; the command ran and no event appeared."
Where you got stuck in Setup health
Run through Setup health and tell us the highest level that passed. This eliminates most of the guesswork.
Surface, OS, and install method
For example: Claude Code, macOS 15, installed via Jamf Pro.
A timestamp and hostname
So we can find the event. UTC is easiest.
Do not paste API keys, enrollment tokens, or raw prompt content into a support
thread. Send the key prefix (ak_live_…) instead of the key.
Requesting a policy exception
Exceptions go through the product, not support. A blocked developer can request one from the block message; an admin approves it in Exceptions. See Exceptions.