Get help
Where to look first when something is not working, which troubleshooting page owns which symptom, and how to reach a human.
Something is not sending events
Work through Setup health. It walks seven levels from "is the install pointing at the right environment" to "did the policy actually block". Most cases stop at level 5: the agent was never fully restarted, so the hook never loaded.
If the workstation appears but events do not, see Missing activity events.
A fleet install failed
Install troubleshooting covers MDM delivery, package failures, and enrollment errors.
A policy is not doing what you expect
Policy outcomes explains how a verdict is reached and where to read the matched rule. IDE coverage parity tells you whether that agent can block at all.
Still stuck
Was this page helpful?